Frequently Asked Questions

Most common questions and their answers

Questions

-    How to install the I.C.U camera on the rail ?    -

 

The I.C.U camera can be installed on most Picatinny standards rails. Find the right position for your camera, untighten or tighten the screws as needed. 

If after tightening the screws the camera is not holding firmly on the rail, you may not have found the right spot on your rail or your rail is not a Picatinny standard rail. Refer to our other section for more information on how to mount the camera.

-    Can I use a portable battery supply to charge the Tacticam while using it during a game?    -

 

With the I.C.U 2, you can use an external power bank and film without limits.

I.C.U 1 doesn't have this function but still offers1h30 recording time.

-    My computer does not recognize the I.C.U when attached with the USB cord, what can I do?    -

 
 

-    The camera does not record, what can I do?    -

1. Make sure your camera is well charged and powered on

2. Make sure the Micro SD card is compatible with the camera and properly inserted in the slot

3. Get the SD card out and replace it if needed.

4. Reset the camera

-    The remote control is not working, what can I do?     -

 

Make sure your camera is well charged.

When you press the remote control, the LED indicator should go green.

-    The camera cannot be charged, what should I do?    -

 

Try another USB cable or another charger

Check your power source.

Reset the camera.

-    How do I know the power is low?    -

 

Both indicators green and red flash quickly. Be aware that the camera will turn off soon after the warning.

-    180º auto-rotation    -

 

I.C.U 2.0 features built-in software that can detect the device's position. When you invert the camera by 180º, the camera will automatically rotate the image. The camera can be installed underneath the pistol's barrel or on the top rail of a rifle (upside down).

NOTE: if you rotate the device by 180º during video recording, the camera will stop filming and automatically start another file.

-    How to un-tighten/tighten the screws    -

 

Use a Phillips screwdriver. Always operate gently to avoid breaking the camera's casing or damaging the screws' heads. Generally, slight un-tightening/tightening is enough. Do not take out the screws completely.

-    How to insert and remove the micro SD card    -

 

IMPORTANT: never insert or remove the SD card when the camera is on. By doing that, you might damage the camera, the SD card and the files in the card.

Always use the micro SD card (8GB to 32GB), preferably from well-known brands.

Insert the SD card in the rear slot by pushing it in gently until you hear a "click".

To remove the SD card, push it in gently until you hear the "click" and can release the card.

For the general use of the SD card, please refer to its operating instructions.

-    How to switch on/off the camera    -

 

Press the remote button for about 2 seconds (until the green LED goes from dimmed to full light), then release. The green LED indicator should be ON permanently.

NOTE: if you switch on the camera without an SD card inside, the red LED will start flashing for 2 seconds and the camera will turn off automatically. 

Insert a micro SD card and repeat. Remember to insert or remove the SD card only when the camera is off.

To switch off the camera, press the remote button for 1 to 2 seconds until both LED flash alight and release the button. The indicators should turn off. the camera is off.

ATTENTION: the camera cannot be switched off when it is on photo mode. Swith to Video mode first and then you will be able to turn the camera off.

-    How to select the Photo/Video mode?    -

 

Use the selector located at the back of the camera. Forward position: Video - Backward position: Photo

-    How to record a video?    -

 

If the following conditions are all met:

a. the camera has a SD card inserted;

b. the camera is switched on;

c. the selector mode is on Video Mode;

you can now record a video by briefly pressing the remote button. Do not keep pressing the remote button during the video recording. 

During the video recording, press the remote button again. The green LED will stop blinking and will be ON permanently again.

-    How to take a photo?    -

 

If the following conditions are all met:

a. the camera has an SD card inserted;

b. the camera is turned ON;

c. the selector is on Photo Mode;

Different photo shooting modes are available: single shot / burst.

Take a photo by briefly pressing the remote button. A photo will be taken each time you press the remote button.

You can also activate the Burst Mode by pressing and holding the remote button. The burst speed depends on the shooting conditions, the type of card used and the remaining capacity of the SD card.

Pictures can be taken until the card becomes full.

ATTENTION: it is not possible to take pictures while the camera is connected to a power source.

-    How to add on filters (not included)    -

 

Gently remove the front cap of the camera, by pulling it frontward. Place the filter of your choice on top of the lens compartment. Do not touch the lens with your fingers. Place the front cap back on, by pushing it gently all the way backwards.

-    When to charge the camera ?    -

 

When the battery is nearly empty, both green and red LED indicators will blink. This means it is time to recharge your camera. 

Do not let the battery get totally empty, it might cause a fatal damage to the battery or the camera.

-    How to charge the camera?    -

 

I.C.U 2.0 will automatically recharge when it is connected to a computer or another external power source.

Plug the USB cable into the camera's micro SD slot. Plug the other end of the cable into a USB power source, such as a computer. The red LED indicator will blink when the camera is charging. When the battery is fully charged, the green LED indicator will stay constant; unplug the cable from the USB power source first and then from the camera. A full charge takes approximately 1h30, but the charging time may vary depending on the power source.

I.C.U 2.0 can be recharged during recording when it is directly connected to a reliable external power bank. Once connected to the power bank, the camera will switch on and start recharging. The green LED indicator will stay constant and the red LED indicator will start blinking. When the camera is recording and charging at the same time, both LED indicators will blink. When the battery is fully charged, both LED indicators will stay constant.

Only use power banks from a certified manufacturer, capable of supplying a charging current of 1000 mA (1A) and a stable voltage of at least 5V. Low quality chargers can lead to premature battery failures or damage the camera.

 

ATTENTION: always connect/disconnect the camera to/from the power source while it is not recording.  

-    File storage and playback    -

 

I.C.U 2: Connect your computer to the camera using a USB wire and export the data directly.

ICU1: take the SD card out of the camera and plug it to your computer, using a card reader if need be.

-    Reset button    -

 

In case of trouble or if the camera does not respond properly, press the reset button at the back of the camera. Use a paper clip or a ballpoint pen and press gently for a second, then release.

-    The camera does not record, what can I do?    -

 

Make sure your camera is well charged and powered on. 

Make sure the micro SD card (8GB to 32GB) is usable with the camera and properly inserted in the slot.

Replace the SD card if need be.

Reset the camera.

-    Why does the red LED keeps blinking when the camera is switched on?    -

 

This means the SD card is either wrongly inserted, either the SD card has a defect.

Re-insert it properly or change the SD card.