Technical support

Shipping

Shipping standards

​Plan Beta works closely with major couriers worldwide to ensure a quick and safe delivery all year round. Whether by sea, air, road or rail, all orders receive a notification with a tracking number, allowing to locate the shipment.

Our partners include UPS, FEDEX, EMS, DHL, among others. We can ship our products to over 200 countries worldwide, subject to the local regulation and availability.

Products are sent after payment reception. Customers handle local taxes and duty if any.

Delivery time estimation

Our logistic team will process and handle your parcel within 12 hours after confirmation of the order.

Any shipping by air will require between 3 and 5 working days, excluding public holidays and custom clearance. 

For standard shipping by airmail or registered mail, it usually takes 5-15 days, excluding public holidays and custom clearance. It is exclusively used for sample.

For sea shipment, delivery time will depend on the shipping lines selected. 

Cost

All costs are confirmed on order and approved by the customer first.

Lithium battery

TACTICAM items might include Lithium batteries.​ We suply the full documentation to ensure swiftest delivery.

For express services, we use UPS and FEDEX to ship any parcel with lithium battery order.

In case of Air mail, some countries have strict regulations for importing lithium batteries. We advise the local authorities are consulted before ordering. 

Insurance / certification for products

Warranty policy

Our products are warranted against manufacturing defects and other issues. Our customer department will be happy to inform you.

Our products are certified according to the regulation in the destination country. Full documentation is available.

6 Wang Kwun Road, Kowloon Bay

Hong Kong

+852 2891 2240
welcome@planbeta.net
  • White Facebook Icon
  • White Instagram Icon
  • White YouTube Icon